Client Service Agreement
Prepared for ACE - Aaron's Complete Electrical
- Provider
- Figure 8 ResultsABN 52 979 081 592, Adelaide SA
- Client
- ACE - Aaron's Complete Electrical3 Boree St, Marsfield NSW 2122
- Plan
- Local GrowthGoogle Business Profile and website
- Monthly fee
- $500 per monthStandard price $1,000. No GST charged.
- Term
- Month to monthNo lock-in contract
- Top 3 commitment
- 90 daysSee section 8
1About this agreement
This agreement is between Figure 8 Results ("Figure 8", "we", "us") and the client named in the signing section ("you"). It sets out exactly what we will do to get your business showing in more of Google's local results across your suburbs, what we need from you, what it costs and who owns the work.
It builds on the Google Business Profile, review and Facebook work you have started over the last six weeks. We don't repeat that work. We tighten it and add to it.
2Website work
All website work is done on your existing WordPress website, under your hosting and your accounts.
Month 1: foundation
In the first month we improve the service pages you already have before adding new ones:
- improve the site's speed and how it works on phones;
- rewrite the page titles, headings and descriptions on your existing service pages;
- add structured data (schema) so Google clearly understands what you do and where you work.
From month 2: suburb and service pages
- 2 to 3 new suburb pages each month, starting with North Ryde, Marsfield, Macquarie Park, Ryde, Eastwood and Epping, then working outward. Each page is written for that suburb. We never copy a page and swap the suburb name.
- 1 to 2 blog posts each month, based on what people in your area search for.
- New service pages wherever there is a gap in your current services.
- If you want to push a particular area faster, tell us and we will focus the month's pages on that area.
Every week, and ongoing
- Weekly: a check of your pages and the links between your service, suburb and home pages.
- Ongoing: we monitor your rankings and your website's health throughout the month and fix problems we find.
3Google Business Profile work
Setup, in month 1
- Your full list of categories and services, checked against the work you actually do.
- Your business description.
- Service areas built around your suburbs.
- Your photos sorted and organised.
Every week
- We reply to every review you receive.
- 1 to 2 Google posts a week, about 4 to 8 a month. Posts follow the suburb and service spreadsheet you sent us, rotating so every suburb and service gets its turn.
- We add your new job photos.
- We keep your Facebook page in line with your Google posts.
Every month
- A map report showing where you rank across your suburbs, not just one number.
- A steady push for new reviews (section 5).
4Photos
When a job is finished, you or your team take a few photos on your phone and send them to us by text or a shared album, whichever is easiest. We do the rest: sizing, naming and adding them to your Google Business Profile and your website. A few photos a week works best.
5Reviews
- A one-tap review link for your customers.
- Tap and QR review cards for your counter and each of your work vans, supplied by us at no extra cost.
- A review request sent after each completed job, using the customer details you give us.
- We reply to every review that comes in.
We follow Google's review rules: every customer is asked, not only the happy ones, and nothing is ever offered in return for a review.
6Reporting
Each month you receive the map report (section 3), a short summary of the work done that month, and the calls, website clicks and direction requests shown on your Google Business Profile for the month.
7Fees and payment
- $500 per month. This is a reduced rate on our standard $1,000 per month plan, and it stays locked in for as long as this agreement continues without a break.
- The fee is charged monthly in advance, starting on the start date, by card through our secure payment link.
- No GST is charged. Figure 8 Results is not registered for GST. If that changes, we will tell you in writing before it affects your fee.
- We can only change the fee by giving you at least 30 days' written notice. If you don't accept the change, you can end this agreement before it takes effect, with no penalty.
8Our top 3 commitment
If your business is not in the top 3 of Google's map results for your target searches within 90 days of the start date, we will keep doing all of the work in this agreement at no charge until it is. Once the target is reached, the monthly fee starts again from the next billing date.
How it works
- Target searches: up to 3 searches, each a service and one of your suburbs (for example, "electrician Marsfield"). They are listed in the signing section below, or agreed in writing on our setup call before the start date.
- The target: your business shows in the top 3 of Google's map results for at least 2 of the 3 target searches.
- How we check: each search is checked on Google from inside the suburb it names. We share the result with you as a screenshot or map report, so you can see it for yourself.
What we need from you for the commitment to apply
- At least 2 new Google reviews each month.
- Job photos sent when we ask for them (section 4).
- The access in section 10 within 5 business days of the start date.
- You tell us before changing your business name, address or main type of business.
- Monthly fees paid on time.
If one of these isn't met, we will let you know in writing and you have 7 days to fix it. The commitment does not apply for any period in which it isn't met.
What it doesn't cover
A suspension of your Google Business Profile that we did not cause, or Google removing or significantly changing its map results. The commitment is the free continuation of our work described above. It does not include a refund.
9Term and cancellation
- This agreement runs month to month from the start date. There is no lock-in period.
- Either of us can cancel with 30 days' written notice, by email or text.
- Fees are payable up to the end of the notice period. There is no cancellation fee.
10Access
You give us manager access to your Google Business Profile, editor access to your WordPress website, and 15 minutes on a setup call to lock in your suburbs and services. We use this access only to do the work in this agreement, and we never need your passwords. When the agreement ends, we remove our access.
11Ownership
Everything we build for you lives on your website and your Google Business Profile, under your own accounts. Once paid for, it is 100% yours. If you pause or end this agreement, nothing is removed or switched off. It all stays live and working. Our own internal processes and tools remain ours.
12One electrician per area
While this agreement is active, we will not provide local SEO services to another electrician whose main service area is Marsfield, North Ryde, Macquarie Park, Ryde, Eastwood or Epping.
13Results and liability
Google decides how businesses rank. Other than the commitment in section 8, we do not promise any particular position or number of calls or jobs. We are not responsible for changes made by Google, outages of other platforms, or ranking changes caused by things outside our control, such as algorithm updates or competitor activity. Our total liability under this agreement is limited to the fees you paid us in the previous 3 months.
Nothing in this agreement excludes, restricts or changes any right you have under the Australian Consumer Law.
14Confidentiality and privacy
We each keep the other's business information confidential and only use it to deliver this service. We will only use your business name or results in our own marketing with your written permission.
15Disputes and general
If an issue comes up, we both agree to raise it in writing and talk it through in good faith before taking any other action. This agreement is governed by the laws of South Australia. Any change to it must be in writing and agreed by both of us.
ASchedule A: what happens, and how often
| When | Website | Google Business Profile |
|---|---|---|
| Month 1 |
|
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| Weekly |
|
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| Monthly, from month 2 |
|
|
| Ongoing |
|
|
BSigning
Signing below electronically has the same effect as signing on paper. Once you press Sign and send, a copy of your signed details is emailed to you and to Figure 8 Results.